Terms of service

Terms of Service

OVERVIEW

This website is operated by Raku Design House, a brand owned and managed by GUAVA TREE STUDIO. Throughout the site, the terms “we”, “us” and “our” refer to Raku Design House.

Raku Design House offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service ("Terms"), including any additional policies referenced herein or available by hyperlink.

If you do not agree to all the Terms of Service, you may not access the website or use any Services.

1. ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. PRODUCTS

We strive to display our products as accurately as possible. However, due to differences in device displays, lighting conditions, and screen settings, actual product colours may vary slightly from what appears online.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to:

Limit the quantities of any products offered
Discontinue any product at any time
Refuse service to anyone for any reason at any time

3. ORDER ACCEPTANCE

When you place an order on our website, it constitutes an offer to purchase our products.

We reserve the right to accept or decline your order at our sole discretion. An order will be considered accepted only after payment has been successfully received and processed.

In case of order cancellation by us due to product unavailability, payment failure, or any other reason, the amount paid will be refunded to your original mode of payment.

4. PRICING & PAYMENTS

All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Shipping charges, if applicable, will be displayed at checkout.

We reserve the right to modify product prices at any time without prior notice.

5. SHIPPING & DELIVERY

All delivery timelines are estimates and are not guaranteed.

We are not responsible for delays caused by courier partners, natural events, public holidays, or any circumstances beyond our control.

Risk of loss and title for purchased items pass to you upon delivery to the shipping carrier.

Please refer to our Shipping Policy for detailed information.

6. RETURNS, EXCHANGES & CANCELLATIONS

All purchases made on this website are subject to our Returns, Exchanges & Cancellation Policy.

We request customers to review the policy carefully before making a purchase.

7. INTELLECTUAL PROPERTY

All content on this website, including but not limited to logos, images, graphics, product designs, text, and branding, is the property of Raku Design House and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written consent.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.

9. LIMITATION OF LIABILITY

Raku Design House shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our Services or products.

10. GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the courts located in Gurugram, Haryana.

11. CHANGES TO TERMS

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. It is your responsibility to review this page periodically for changes.